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Terms of Service

The contract between you and Ukkoloo when you use the platform. Please read carefully. By using the service you agree to these terms.

Last updated: 16 April 2026

1. Acceptance of these terms

These Terms of Service ("Terms") are a binding agreement between you ("you", "User") and Ukkoloo ("Ukkoloo", "we", "us"). By accessing or using the Ukkoloo website, application, APIs, or any related service (together, the "Service") you agree to be bound by these Terms. If you do not agree, do not use the Service.

If you use the Service on behalf of a company or other organisation, you represent that you have authority to bind that entity, and "you" refers to that entity.

2. Definitions

  • Chain: the distributed ledger(s) used by Ukkoloo to anchor identity, credential and settlement state.
  • Credential: a verifiable digital statement issued by an authorised party about a User.
  • Counterparty: any other User with whom you interact through the Service.
  • User Content: any data, text, listings or files you submit to the Service.

3. The Service

Ukkoloo provides infrastructure for verifiable identity, intelligent matching of agrifood trade counterparties, and milestone-based settlement. Ukkoloo is a technology platform only: we are not a party to any commercial contract concluded between Users, we do not act as broker, agent, principal, escrow agent of last resort, financial institution, or guarantor of any transaction, and we do not warrant the quality, legality, or delivery of any goods or services traded between Users.

Matching parameters. In accordance with Article 5 of Regulation (EU) 2019/1150, the main parameters that determine how counterparties and listings are ranked to you include: (i) the depth and freshness of verified credentials on both sides; (ii) product-to-requirement fit (category, grade, volume, origin, certifications); (iii) historical deal performance and dispute record; (iv) geographic and logistical compatibility; (v) your stated preferences and filters; and (vi) platform-wide integrity signals (fraud, sanctions, revocation). No paid placement influences ranking unless clearly labelled.

Interaction with AI systems. Matching, scoring and risk signals are produced in part by automated systems, including machine-learning models. You are informed, as required by Article 50 of the EU AI Act, that you may interact with AI-generated output. Matching outputs are advisory and do not replace your own commercial, legal or regulatory judgment. You may request human review of any automated decision that materially affects your ability to use the Service by writing to our point of contact (section 17).

4. Eligibility

You may use the Service only if you (i) are at least 18 years old, (ii) have legal capacity to enter into a binding contract, (iii) are not subject to applicable EU, UN, UK or US sanctions or trade restrictions, and (iv) are not located in or acting on behalf of any person in a sanctioned jurisdiction. We may at any time refuse access where required to comply with law.

5. Account and identity

The Service is built around a self-sovereign identity model. You are responsible for the security of your private keys, recovery phrases, devices, and credentials. Loss of such keys may result in permanent loss of access to your account, your credentials, and any on-chain assets associated with your identity. Ukkoloo cannot recover lost keys.

You must provide accurate information, keep it up to date, and not impersonate any person or entity. You are liable for all activity occurring under your account.

6. Your content

You retain ownership of your User Content. You grant Ukkoloo a worldwide, non-exclusive, royalty-free, sublicensable licence to host, process, transmit, display and adapt your User Content solely as necessary to operate, secure, and improve the Service.

You represent that you have all rights necessary to grant this licence and that your User Content does not infringe third-party rights, breach applicable law, or contain unlawful, deceptive or harmful material.

We may use irreversibly anonymised data derived from the Service to train and improve our models and produce aggregate insights. See our Privacy Policy for detail.

7. Credentials and on-chain data

Verifiable credentials presented through the Service are issued by independent third-party issuers (e.g. certifiers, regulators, laboratories). Ukkoloo does not issue, validate the substance of, or vouch for the truth of credentials. Verification confirms only the cryptographic integrity, issuer and revocation state of a credential, not the underlying facts asserted by it.

Ukkoloo does not store the source documents that back your credentials. We store cryptographic hashes for the purpose of matching claims against later disclosures. You acknowledge that:

  • Data anchored on the Chain is, by design, immutable and replicated across nodes Ukkoloo does not control. It cannot be modified or deleted by us once written.
  • The Chain may be subject to network failures, forks, congestion, protocol upgrades, governance changes, or attacks outside our control.
  • You are responsible for what you choose to disclose, sign, or submit for anchoring.

Ukkoloo does not offer crypto-asset services within the meaning of Regulation (EU) 2023/1114 (MiCA). The Chain is used solely to anchor integrity references, decentralised identifiers, and settlement state, and not to issue, trade or custody crypto-assets on your behalf.

Ukkoloo's identity and credential layer is designed to interoperate with the European Digital Identity framework (Regulation (EU) 2024/1183, "eIDAS 2") and EU Digital Identity Wallets as they become available in each Member State.

8. User obligations

You agree not to:

  • use the Service in violation of applicable law, including export control, sanctions, AML, food-safety and consumer-protection law;
  • submit forged, misleading or expired credentials, or misrepresent the goods, services or capabilities you offer;
  • interfere with the integrity, security or performance of the Service, or attempt to access it by other than the documented interfaces;
  • scrape, harvest or re-use Counterparty data outside the legitimate purpose for which it was disclosed to you;
  • use the Service to facilitate fraud, money laundering, financing of terrorism, or evasion of sanctions.

9. Moderation and illegal content

In accordance with Articles 14 and 16 of Regulation (EU) 2022/2065 (the Digital Services Act, "DSA"):

  • Our policy. Ukkoloo moderates User Content to enforce these Terms and applicable law. We may use automated tools (pattern matching, credential-integrity checks, sanctions screening, anomaly detection) together with human review. Moderation focuses on credential forgery, sanctions and AML red flags, fraud indicators, impersonation, and content that is manifestly illegal.
  • Notices of illegal content. Any person may notify us of content on the Service they consider illegal by writing to [email protected]. A notice should be sufficiently precise and substantiated: (i) the reasons why the content is alleged to be illegal; (ii) a clear indication of the exact location of the content (URL or identifier); (iii) the name and email of the notifier (except for notices concerning offences covered by Articles 3 to 7 of Directive 2011/93/EU); and (iv) a statement of good-faith belief that the information is accurate and complete.
  • Action and reasons. We act on notices in a timely, diligent and non-arbitrary manner. Where we remove, demote, disable, or restrict access to User Content, or suspend or terminate an account, we will provide the affected User with a clear statement of reasons as required by Article 17 DSA, unless prohibited by law.

10. Fees and settlement

Where the Service offers paid features or settlement-related services, applicable fees and settlement mechanics are described in the relevant order form, pricing page or smart contract. You are responsible for all taxes, duties and charges payable on your transactions and for the accuracy of the wallet addresses, bank details and instructions you provide.

Ukkoloo does not hold customer funds in its own name and is not the obligor of any commercial settlement between Users. Settlement risk lies between Counterparties.

11. Intellectual property

The Service, including software, designs, trademarks, documentation and aggregated data, is owned by Ukkoloo or its licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service in accordance with these Terms. All rights not expressly granted are reserved.

12. Disclaimer of warranties

To the maximum extent permitted by law:

The Service is provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted or error-free operation. Ukkoloo does not warrant that any Counterparty, credential, listing, statement or transaction routed through the Service is accurate, lawful, solvent, or will perform as expected. You use the Service, and act on the information it provides, at your own risk and on your own commercial judgment.

13. Limitation of liability

To the maximum extent permitted by applicable law, Ukkoloo, its affiliates, officers, employees, agents and licensors shall not be liable for any:

  • indirect, incidental, special, consequential, exemplary or punitive damages;
  • loss of profits, revenue, business, goodwill, anticipated savings, data, or trading opportunities;
  • acts, omissions, breach or insolvency of any Counterparty, issuer, verifier or third-party infrastructure (including the Chain);
  • loss of private keys, recovery phrases, or access to wallets;
  • events outside our reasonable control (force majeure, regulatory action, network attacks, fork events).

Ukkoloo's aggregate liability arising out of or in connection with the Service in any twelve-month period shall not exceed the greater of (i) the fees actually paid by you to Ukkoloo in that period, or (ii) one thousand euro (EUR 1,000).

Nothing in these Terms limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law (in particular EU consumer law where it applies to you).

14. Indemnity

You agree to indemnify and hold harmless Ukkoloo and its affiliates from and against any third-party claim, loss, liability, damage, fine or expense (including reasonable legal fees) arising out of (i) your use of the Service, (ii) your User Content or Credentials, (iii) your breach of these Terms or applicable law, or (iv) any dispute between you and a Counterparty.

15. Suspension, termination and data export

Termination by you. You may stop using the Service at any time by closing your account through the in-product controls or by contacting us.

Termination by Ukkoloo. If we decide to terminate the provision of the Service to you, we will give you at least 30 days' prior notice on a durable medium, together with a statement of reasons, as required by Article 4 of Regulation (EU) 2019/1150. The 30-day notice period does not apply where we are (i) subject to a legal or regulatory obligation that requires immediate termination in a manner that does not allow us to respect that period, (ii) exercising a right of termination under an overriding reason pursuant to national law, or (iii) able to demonstrate repeated infringements of these Terms.

Suspension and restriction. We may suspend, limit or restrict your access to the Service where we reasonably believe you have breached these Terms, where required to comply with law, a court order or a trusted-flagger notice, or where continued provision would expose Ukkoloo or other Users to undue risk. Except where it would defeat the purpose of the measure or be unlawful, we will provide a clear and specific statement of reasons in line with Article 17 DSA and Article 4 P2B, and we will inform you how to contest the decision.

Internal complaint-handling. In accordance with Article 20 DSA and Article 11 P2B, you may lodge a complaint against any decision to remove, demote, suspend, restrict or terminate, by writing to [email protected]. Complaints are handled in a timely, non-discriminatory, diligent, non-arbitrary and effective manner, under human supervision. We will communicate a reasoned decision without undue delay.

Data export on termination. For 30 days following termination you may export a copy of your User Content and deal records in a structured, commonly used, machine-readable format, subject to the technical limits described in our documentation. After this window, we will delete your User Content except where retention is required by law, necessary for the establishment or defence of legal claims, or necessary for the integrity of on-chain anchors and audit records (see section 7).

Sections that by their nature should survive termination (including 6, 7, 10 to 14, 16 and 18) will survive.

16. Governing law, mediation and disputes

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the European Union member state in which Ukkoloo is established, without regard to its conflict-of-law rules. The courts of that member state have exclusive jurisdiction over any dispute, except that consumers benefiting from mandatory protections of their country of residence retain the right to bring proceedings in, and rely on the law of, their country of residence.

Mediation (Article 12 P2B). Without prejudice to your right to bring proceedings before a court, Ukkoloo identifies the following mediators as willing to engage with you, in good faith, to attempt to reach an agreement on the settlement of disputes relating to the provision of the Service:

  • CEDR: Centre for Effective Dispute Resolution, London, United Kingdom (cedr.com).
  • WIPO AMC: World Intellectual Property Organization Arbitration and Mediation Center, Geneva (wipo.int/amc).

Recourse to mediation is voluntary. Each party bears its own costs unless the mediator's rules provide otherwise. This clause does not prevent us or you from seeking interim or protective relief from a competent court.

17. Point of contact

In accordance with Articles 11 and 12 of the DSA:

  • Authorities. Member State authorities, the European Commission and the European Board for Digital Services may contact Ukkoloo directly at [email protected]. Communications may be submitted in English or in any official language of the Member State where Ukkoloo is established.
  • Users. Users and recipients of the Service may contact Ukkoloo at [email protected] or through the in-product support channels. We strive to respond in a timely manner and do not rely solely on automated tools for communications that require individual assessment.

18. Miscellaneous

  • Changes. We may amend these Terms from time to time. In line with Article 3 of Regulation (EU) 2019/1150, we will notify business Users of any proposed changes on a durable medium at least 15 days (and, where changes require technical or commercial adaptations, at least 30 days) before they take effect. You may terminate the contract before the end of the notice period; continued use after the effective date constitutes acceptance.
  • Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or successor in connection with a merger, reorganisation or sale.
  • Severability. If any provision is found unenforceable, the remainder will continue in full force and effect.
  • No waiver. Failure to enforce any right is not a waiver of that right.
  • Entire agreement. These Terms, together with the Privacy Policy and any order form or DPA you sign with us, constitute the entire agreement between you and Ukkoloo regarding the Service.

19. Contact

Questions about these Terms: [email protected]. General enquiries: contact form.